Privacy Policy

At Family Heating & Cooling, your privacy is very important to us.
This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect your information when you visit our website or use our services.By accessing or using our website, you consent to the terms of this Privacy Policy.

Information We Collect

What Information Do We Collect?

We may collect personal information from you when you:

• Fill out a contact form
• Request an estimate or schedule service
• Subscribe to our newsletter (if applicable)
• Interact with us via phone, email, or in-person

The types of personal information we may collect include:

• First and Last Name
• Email Address
• Phone Number
• Physical Address (if needed for service)
• Service Interests and Preferences
• Any information you provide voluntarily in comments or message boxes

How We Use Your Information

Using Your Information Responsibly

We use the information we collect to:

• Schedule and provide HVAC services
• Communicate with you regarding your service requests
• Respond to inquiries, questions, and concerns
• Improve our website and services
• Send promotional emails (only with your consent)
• Comply with legal obligations

We will never sell, rent, or trade your personal information to third parties.

Sharing Your Information

When We Share Information

We may share your personal information with:

• Third-party service providers who assist us in operating our website and providing our services (e.g., email systems, website hosting)
• Law enforcement agencies if required by law, regulation, legal process, or enforceable governmental request

All third-party providers are contractually obligated to keep your information secure and confidential.

Cookies and Tracking

Cookies and Website Analytics

Our website may use cookies, tracking pixels, and related technologies to:

• Enhance user experience
• Analyze website usage patterns
• Improve website functionality

You may set your browser to refuse cookies; however, doing so may limit some features on our website.

Data Security

How We Protect Your Information

We implement a variety of security measures to protect your personal information when you enter, submit, or access your personal data.

However, please be aware that no method of transmitting information over the internet or storing data is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Third-Party Links

External Links Disclaimer

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies when you leave our site.

Children's Privacy

Protecting Children's Information

Our website and services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children. If we become aware that we have inadvertently received information from a child under 13, we will delete it immediately.

Your Rights and Choices

Managing Your Information

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your personal data
• Opt out of receiving promotional communications at any time

To exercise any of these rights, please contact us using the information provided below.